Features / Before the event / Participant communication

The right message to the right person

Invitation, confirmation, reminder, change and follow-up — email, text messages and notifications from the same engine, always linked to the participant's real data.

The essentials first

Three channels, one engine

Emails, text messages and phone notifications are built the same way, with the same mailing lists, selections and tags.

Personal without copy and paste

Tags such as [PersonFirstName] and [Eventname] — and tags for an entire order — fill in the right detail for each recipient.

Precise selections

The selection engine combines any participant details you like: everyone from Gothenburg who has booked seminar X and stated an allergy.

Everything included

The whole communication module in plain words — every feature included, nothing left out. If you wonder whether a particular selection or channel is possible, ask.

Email — design and content

  • Drag-and-drop designer for text, images and buttons
  • Visual templates to start from
  • Personalisation with tags, such as [PersonFirstName] and [Eventname], plus tags for an entire order
  • Rendering tested against 80 different email clients
  • Test sends to yourself to preview in different programs
  • No attachments — a deliberate choice to stay clear of spam filters; link to pages in the event instead

Email — sending and recipients

  • Automatic confirmation emails linked to registration forms

  • Change links — the participant gets a form with their own details filled in and completes their order

  • Mailing lists that can be combined and reused

  • Selection engine for entirely your own segments based on any participant details (described in more detail in a section of its own)

  • Scheduled and recurring emails, with the selection recalculated every time — for example a daily reminder that leaves out people who have already registered

  • Import — from Excel, a pasted list or other events.

Email — delivery and follow-up

  • SPF, DKIM and DMARC for both the standard sender (noreply@jirango.com) and your own domain

  • Support for your own domain

  • Open rates, link tracking and bounce reports per recipient and send

  • Unsubscribe link per event

Text messages

  • Create and send text messages to mailing lists

  • Text message as confirmation on registration

  • Your own sender name — within the Nordic countries

  • Tags in text messages, such as [PersonFirstName] for personalisation.

  • Linked messages when the text is longer than 160 characters

Notifications

  • The participant subscribes themselves — on iPhone through the web app on the home screen, on Android directly in the browser
  • Built exactly like emails and text messages, with the same mailing lists, selections and tags
  • Scheduling, both at a set time and recurring
  • Title, text, icon and target link, such as a programme page
  • Statistics on the number of subscribers and opens

The details that make the difference

The things that turn up in week three of planning — built in from the start.

Drag and drop

Build the email from text, images and buttons, easily, with visual templates.

Tested in 80 email clients

Every component is rendering-tested — and the test send to yourself is always one click away.

Deliverability built in

SPF, DKIM and DMARC for both noreply@jirango.com and your own domain.

Automatic confirmations

The confirmation email is attached to the registration form and goes out when the registration is complete.

Conditions in the email

Send emails that contain different sections depending on what the participant has on their order.

Recurring emails

The selection is recalculated every time, so anyone who has already registered gets no reminder.

We sent a daily reminder for three weeks to get people to register. Nobody who had already registered received it.
Project manager, industry days

We're happy to show how it works for real.

Tell us which modules you're interested in — we go through exactly those, and answer what you wonder along the way.

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